Professional Experience

World Class Distribution, Inc. - Systems Support Technician

November 2024 - Present

• Diagnosed and resolved computer hardware, software, and networking issues
• Deployed, configured, and provided technical assistance with computers, monitors, printers, Android devices, and vocal picking devices
• Assisted with the installation and troubleshooting of network equipment, such as switches and UPSs
• Patched ports throughout the facility into switches mounted in closeted and aerial IDFs
• Used Active Directory and Group Policy to manage user accounts and groups
• Wrote scripts to gather data and automate processes, several of which were implemented at other facilities
• Created SOPs and documented network topology to update the knowledge base
• Ran and terminated ethernet cable for network drops